FAQ
- How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
Check-in: 13h check-out: 11h
- Can I leave the room late?
According to the availability and the agreement of the reception.
- Can I choose the type of bed in my room? (Large bed – two beds)
You can only choose in the rooms equipped with tub.
- Do the rooms have a balcony or terrace? Can I reserve one?
No.
- Are there non-smoking rooms?
All the rooms are no smoking.
- How many floors does the building have? Is there a lift?
There are 4 floors and a lift.
- Is there air conditioning in the rooms?
Yes.
- Is your hotel adapted for the handicapped?
No.
- Can you keep my luggage when I leave the room?
We can keep our luggage 24h/7.
- Is there a safe place to park my car? How much does it cost?
The private parking of the hotel, at 13€.
- Does the hotel have an Internet or e-mail terminal for guests?
Yes, there is a computer connected to Internet at the clients’ disposal.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, Wifi.
- Do you have a quiet, romantic room? How can I reserve it?
Just mention your preferences and priorities.
- What languages are spoken in Reception?
French, German, English and Italian.
- Where may I rent a car?
The reception will help to find one
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
Best Western De L´Europe ***
38-40 Rue du Fossé des Tanneurs ·
67000 Strasbourg · FRANCE
Tel : +33 (0) 3 88 32 17 88 ·
Fax : +33 (0) 3 88 75 65 45
info@hotel-europe.com